St. Joseph Healthcare has received national recognition for Exceeding Patient Expectations, from Avatar Solutions. This award is presented to healthcare facilities whose overall patient satisfaction survey scores are exceptional. The award is based on three critical survey items measuring patients’ expectations about quality of care, reliability, and how well patients’ specific needs were met prior to their hospital visit.
“This award is a great affirmation of our employees’ ongoing commitment to quality care,” noted St. Joseph President and CEO Mary Prybylo MSN, FACHE. “We are delighted to have this confirmation that so many of our providers and support staff are so dedicated to making sure our patients have a great experience while they are here.”
Avatar Solutions is a survey research firm which supports performance improvement programs for healthcare organizations nationwide.